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Return Policy

Order cannot be cancelled or modified once it's processed and tracking number is provided. 

Submit your return here:

Please contact our customer service via email to cancel/change the order prior to above term.

-Please call our customer service line Monday - Friday 10:00am to 5:00pm PST 818-493-1230
-Crystal Hearts will gladly accept returns if product/s purchased from this website
-To qualify for a return, you must email within 7 days of receiving the order.
-All item/s must be in their original packaging unopened.
-Emptied or used item/s will not qualify for any refund.
-Once the item/s for return are received and examined, we will apply the refund minus any shipping expense and restocking fees.


-All shipping is processed through USPS - United States Postal Service.
-All international shipping rates will be calculated at time of checkout.
-We are not responsible for lost or stolen shipments unless shipping insurance is purchased via


-Crystal Hearts is NOT responsible for any import/custom tax/duties issued by your country's customs department upon arrival.  
-All International shipments are processed through USPS.



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