Return Policy

Order cannot be cancelled or modified once it's processed and tracking number is provided.

Submit your return here:

Please contact our customer service via email to cancel/change the order prior to above term.

Please call our customer service line Monday - Friday 10:00am to 5:00pm PST 818-493-1230

Crystal Hearts will gladly accept returns if product/s purchased from this website
To qualify for a return, you must email contact@crystalheartscosmetics.com within 7 days of receiving the order.
All item/s must be in their original packaging unopened.
Emptied or used item/s will not qualify for any refund.

Once the item/s for return are received and examined, we will apply the refund minus any shipping expense and restocking fees.

We are not responsible for lost or stolen shipments unless shipping insurance is purchased via USPS.com

Crystal Hearts is NOT responsible for any import/custom tax/duties issued by your country's customs department upon arrival.

All International shipments are processed through USPS.