Return Policy


Order cannot be cancelled or modified once it's processed and tracking number is provided. 

Please contact our customer service via email to cancel/change the order prior to above term. 

Please call our customer service line Monday - Friday 10:00am to 5:00pm PST 818-493-1230

  • Crystal Hearts will gladly accept returns if product/s purchased from this website

  • To qualify for a return, you must email within 7 days of receiving the order.

  • All item/s must be in their original packaging unopened.

  • Emptied or used item/s will not qualify for any refund.
  • Once the item/s for return are received and examined, we will apply the refund minus any shipping expense and restocking fees.



  • All shipping is processed through USPS - United States Postal Service.
  • All international shipping rates will be calculated at time of checkout.
  • We are not responsible for lost or stolen shipments unless shipping insurance is purchased via



Crystal Hearts is NOT responsible for any import/custom tax/duties issued by your country's customs department upon arrival.  

All International shipments are processed through USPS.



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