Order cannot be cancelled or modified once it's processed and tracking number is provided.
Submit your return here:
Please contact our customer service via email to cancel/change the order prior to above term.
Please call our customer service line Monday - Friday 10:00am to 5:00pm PST 818-493-1230
- Crystal Hearts will gladly accept returns if product/s purchased from this website
- To qualify for a return, you must email firstname.lastname@example.org within 7 days of receiving the order.
- All item/s must be in their original packaging unopened.
- Emptied or used item/s will not qualify for any refund.
- Once the item/s for return are received and examined, we will apply the refund minus any shipping expense and restocking fees.
- All shipping is processed through USPS - United States Postal Service.
- All international shipping rates will be calculated at time of checkout.
- We are not responsible for lost or stolen shipments unless shipping insurance is purchased via USPS.com
Crystal Hearts is NOT responsible for any import/custom tax/duties issued by your country's customs department upon arrival.
All International shipments are processed through USPS.